Conference: MULTIVARIATE METHODS AND MODELS FOR EVALUATING PUBLIC SERVICES;

		MULTIVARIATE METHODS AND MODELS FOR EVALUATING PUBLIC SERVICES Rimini, May 25-26, 2009 Faculty of Statistical Sciences , University of Bologna, Piazzetta Teatini, 10 - Rimini Department of Statistical Sciences, University of Bologna, Via Belle Arti, 41 - Bologna

		09/02/2012 19:13:51

P R I N 2 0 0 6 :

- "STATISTICAL METHODS AND MODELS FOR THE EVALUATION OF THE EDUCATIONAL PROCESSES" (coordinator Paola Monari)

- "MULTIVARIATE STATISTICAL METHODS FOR THE EVALUATION OF PUBLIC SERVICE QUALITY:

EFFICIENCY-EFFICACY, SUPPLIER RISK, USER SATISFACTION"

(coordinator Maurizio Vichi)

Sponsored by the Italian Statistical Society



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MULTIVARIATE METHODS AND MODELS FOR EVALUATING PUBLIC SERVICES